Stay Ahead: Boost Customer Loyalty Through Change Adaptability
In today’s fast-paced marketplace, adaptability is not just an advantageous strategy—it is a necessity.
Businesses are required to navigate through rapidly changing technological landscapes, evolving customer expectations, and ever-intensifying competition. A seamless adaptability to change determines not only business survival but also the ability to thrive and innovate.
Get rid of the left-hand side of your bell-curve
As a seasoned sales leader with over 30 years of experience, I have learned that being a great sales leader is more than just about driving sales numbers. It's about leading a team of individuals to achieve their full potential and deliver exceptional results.
Get rid of the ‘left-hand side of your bell curve’, which can be up to 10% of your entire team
Non-performing individuals typically take up all your time (‘cause you think you should coach them...), suck all the oxygen and energy out of the team, and they can be(come) cancerous.
Remote Selling - The new normal
Face to face selling in a B2B world has been the cornerstone of opportunity development for revenue retention and growth. Sure, online and telesales have steadily increased as a sales channel but pandemic and recessionary influences have accelerated a paradigm shift to the point where the new normal is bringing the decline of face to face customer interactions and the rise of remote selling. According to recent research from McKinsey two-thirds of buyers prefer remote interactions with suppliers.
Almost two years on and counting.....
We are still living through extraordinarily challenging times and it does not look like changing anytime soon. Some would say, dare we say it, “this is the new normal”.
Everyone is affected, whether it be medically, emotionally, financially or all of these. For many, there are more questions than answers leaving most wondering what to do to keep their business healthy and customers loyal.